Cancellations & Refunds Policy

1. Introduction

This Cancellations and Refunds Policy ("Policy") governs the cancellation and refund terms for services provided by Vedpragya Bharat Private Limited, operating as "Enterprise Hero" ("Company," "we," "our," or "us").

We are committed to providing enterprise-grade Node.js development and digital solutions. This policy outlines the terms and conditions for service cancellations and refunds to ensure transparency and fair dealings with our clients.

2. Service Cancellation Policy

3. Refund Request Process

To request a refund, please follow these steps:

1. Send a written refund request to refunds@enterprisehero.com including:
   • Project name or reference number
   • Reason for cancellation
   • Date of service purchase
   • Current project status
2. Our team will review your request within 5 business days
3. We will contact you to discuss the cancellation and assess refund eligibility
4. If approved, refund will be processed within 15-30 business days
5. Refund will be credited to the original payment method

4. Non-Refundable Items

The following items are non-refundable regardless of cancellation timing:

• Third-Party Licenses and Software: Any costs incurred for third-party licenses, software subscriptions, or tools purchased specifically for your project.
• Hosting and Domain Costs: Annual or monthly hosting fees, domain registration costs, SSL certificates, and cloud infrastructure costs.
• Custom Development After Client Approval: Any custom features or functionality developed after receiving explicit written approval from the client.
• Consulting Hours Consumed: Time spent on meetings, strategy sessions, and technical consultations that have already been delivered.
• Project Management Fees: Administrative costs and project management time incurred up to the cancellation point.

5. Milestone-Based Projects

For projects delivered in milestones:

• Refunds apply only to unused/unpaid milestones
• Delivered milestones are non-refundable
• Development work already completed remains the property of the client
• Any custom code or solutions developed up to cancellation point will be delivered to the client

6. Refund Processing and Methods

Approved refunds will be processed as follows:

7. Dispute Resolution

If you have concerns about our refund decision:

1. Contact our support team at support@enterprisehero.com to discuss your concerns
2. We will review your case with senior management within 7 business days
3. If unresolved, we are open to mediation through an independent third party
4. Disputes will be governed by the laws of India (Jurisdiction: Haryana courts)

8. Special Circumstances

Refund eligibility may be considered under special circumstances:

9. Contact Us for Refund Requests

For refund requests, cancellation inquiries, or questions about this policy:

10. Updates to This Policy

We may update this Cancellations and Refunds Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.